Refund policy
Eligibility for Returns and Exchanges
- Timeframe: Returns and exchanges are accepted within 7 days from the date of purchase.
- Condition: Products must be returned in their unused, original condition.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
Return Process
- Online Purchases: To initiate a return for an online purchase, please contact our customer support team at [adbaa.shop@gmail.com/+92 336 0747149] to obtain a Return Authorization Number. Follow the provided instructions for returning the product.
Exchanges
- Process: To exchange a product, please follow the same process as a return. If you prefer an exchange over a refund, we will process it upon receiving the returned item.
- Availability: Exchanges are subject to the availability of the desired product.
Defective or Damaged Items
- Notification: If you receive a defective or damaged item, please contact our customer service team immediately at [adbaa.shop@gmail.com/+92 336 0747149]. We will arrange for a replacement or refund at no additional cost to you.
- Proof: Provide photos of the damaged or defective item to assist in processing your claim.
Non-Returnable Items
- Final Sale: Products marked as “final sale” or “non-returnable” are not eligible for returns or exchanges.
- Custom Orders: Custom or special order items cannot be returned or exchanged
Shipping Costs
- Return Shipping: For returns due to a change of mind, return shipping costs are the responsibility of the customer. If the return is due to an error on our part or a defective product, we will cover the return shipping costs.